After owning my iPad for a few days (that's iPad and not the iPod Touch I previously wrote about), I realized that there was something wrong with the touchscreen. It had a dead spot extending horizontally across the screen that was completely insensitive to touch. There goes the theory that Apple makes quality products. Even though the iPad is more expensive than a comparable Android tablet, the quality control still sucks
Apple is the only company that requires you to make an appointment if you bought a broken product. So I went to the Apple Store on the Upper West Side to keep my “Genius Bar” appointment. The name reminds me so much of the Nerd Herd at the fictional Buy More in the TV show Chuck. (If you’ve never watched Chuck, I highly recommend at least the first season.) I was half expecting Jeff and Lester to greet me. Instead, some small darkly complected geeky girl with an iPad directs me to sit at the bar. So I sat down and waited.
The nerds—I mean geniuses—were 90% male, and of the males, 80% had a beard. There was one guy with a big beard who looked just like Patrick Crouch. Remember him?
Finally after a five minute wait, a
nerd genius comes to help me. “I’m sorry to hear about this, you must feel really bad that your new iPad has this problem.” Check off a box for showing empathy for customer. I strongly suspect it’s fake empathy, and it’s how Apple trains its employees.
After I convinced the
nerd genius that the iPad was defective, and after running a few diagnostic tests, he had a salesperson (a cute girl) give me a brand new replacement iPad.